Most of the documents accessible for download from the SafeNetwork site are either in Word or Excel formats. This document illustrates how to download files and also identifies a problem that many Internet Explorers users have encountered. If you have any questions or need assistance, please contact Cindy Schmidt at at info@safenetwork.net.

--Downloading Files--

For Internet Explorer and Netscape Users:  Double-click on a Word or Excel Link. Depending on your computer and browsers settings, the following may occur:

A.   The document opens in the current browser. To save, choose "File" --> "Save As" from the top menu bar. (Illustration Below)





Select the location where the file should be saved, then press "OK"
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B.  An option box appears:



Choose to open the file in the current browser or save the file to your hard disk. Press "OK".

If you choose "Save it to disk", select the location where the file should be saved, then press "OK". (Illustration below)



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Problems Downloading Files
There have been reports of problems downloading Word and Excel Files from Internet Explorer. Below are two solutions that should alleviate the problem.

Existing Problem:  When you double click on a Word or Excel link Internet Explorer prompts you to "Enter Network Password" or an error occurs when you try to exit Word or Excel. Microsoft Corporation has identified these to be a known problem with Microsoft Office 2000 Premium Edition, Professional Edition, Standard Edition, Small Business Edition, and Developer Edition. Please follow one of the given solutions.

Solutions:
  1. Right mouse click on the "link". Choose "Save Target As".



    Select the location where the file should be saved, click "Save"

    If you still experience problems, please try solution #2.

  2. Check for the version of your Microsoft Office Product. Open either the Word or Excel Application. From the top menu, select "Help" --> "About Microsoft Word"



    Below is an example of the "About Microsoft Word" information box.



    If your version number does not contain SR-1, you will need to obtain the newest service pack for your Microsoft Product in order for downloads to work properly using Internet Explorer.

    For fast internet connections you can download the service pack file by clicking O2ksr1adl.exe. This is a 52MB file and could take up to several minutes to download. It is recommended that you print the installation instructions after the download has completed.

    If you would like to receive the update information via mail, please contact Cindy Schmidt at info@safenetwork.net.